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Launching a media (.mov file) will load in RV

Launching .mov from Shotgun into RV will load but not play. I can scrub and all frames are there, but 'play' doesn't work. I can play movies direct in RV. Another person with RV 3.12.20 (same version as mine) it will play. Unable to update to RV6 as the codec used for our files is not compatible (Mac ProRez).

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    Andrew Lawrence

    Hi Dougg,

    Apologies for the delay on this, if this is still an issue for you would you mind opening a support ticket with us by emailing "support@shotgunsoftware.com" and we'll dig in right away.

    Cheers,

    Andrew

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