File sharing with multiple vendors

I've set up a files page to store various proprietary tools and how-to guides for the use of our various vendors.   Our external test account can see the page, but not the files themselves.   Do I need to explicitly need to share those files in some way?  

1 comment

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    Brandon Foster

    Hi Drew,

    It sounds like you have some conditional permissions in place for the permission group. If you can send a message to support@shotgunsoftware.com with your specifics (site, users affected, and some examples of which files those users should see) we can see exactly what's affecting them.

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