One of our Artists is experiencing issues in RV Screening Room. When he creates an annotation, it looks fine when the annotation is complete, but when it comes time to submit the note and annotation to shotgun, the annotation gets lost. Only the written portion remains. (the written portion was not written as a text annotation)
That said, when the same artist created an annotation on Shotgun (webbrowser,) it saves it just fine.
We are using version 7.2.1.
We tried to clear cookies and reload, and re-establish a connection to shotgun, but nothing has helped.
We are using all the default settings under the Annotation configure window.
Any help with this would be greatly appreciated!
Annotations not saving in RV Screening Room