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Slow shotgun connectivity

We are using shotgun in our productions in 2 countries: France and India
Our studio in India, using corporate proxy server, experience very low connectivity. Even basic operations like connection and get entities take very long (upto 120 seconds) - the same takes ~1 second in France.
Can you please suggest ways to improve this situation?
Thank you
Best,
Augustine

댓글 2개

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    Brandon Foster

    Hi Augustine,

    Sorry to hear your team in India is having trouble. If you can have someone there download this repo and follow the instructions:

    https://github.com/shotgunsoftware/shotgun-toolbox

    Then send the output to support@shotgunsoftware.com. This will give us a clearer picture of the nature of their connection to our servers so we might be able to pinpoint where things are breaking down for them.

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    Augustine

    Thank you, Brandon!

    The output is sent to support@shotgunsoftware.com, and waiting for a solution to our issue :)

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