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Automated way for a user to reset their password ("Forgot Password" link)

Some clients have requested that Shotgun implement a built-in link for users to be able to reset their own forgotten password from the login screen. This would save time for admins who are constantly dealing with similar requests from other users (as this can only be done manually by an admin currently).

7 comments

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    babuarthimalla

    Automated way for a Admin to reset their password ("Forgot Password" link)

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    Ryan Mayeda

    Shotgun 6.1 has this feature!  Marking it as "done" in the forums...  :)

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    Tony Aiello

    Hey Ryan, sounds good!  But what happens for sites that use LDAP authentication?  Is this feature disabled or does it spawn a 'passwd' sub-process?

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    Ryan Mayeda

    Hi Tony!

    When LDAP is enabled on a site, our password reset feature does not try to send the request along as a subprocess.

    I need to double-check on if the password reset link is even there or not when LDAP is enabled (since it won't do anything).  It's possible that it will be there and a user could go in and request a reset, which will confusingly do nothing.  If this is the case, I think we should grey out the link or remove it entirely.  I'll report back on this and ticket it up if we need to improve the usability for LDAP folks like you.

    Ryan.

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    Tony Aiello

    Sounds good.  Given a choice, I'd prefer the link to be removed entirely for LDAP sites, but I'd be OK with greyed-out as well.  Thanks Ryan!

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    Ryan Mayeda

    Just checked this out, and indeed the password reset link is there and accessible, yet has no effect if the user does it.

    We will fix this and remove it if LDAP is on.  I'm not sure when you're aiming to update your site again, but I think it should be done before you get there (hopefully).

    Ryan.

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    Tony Aiello

    Hi Ryan, thanks again for the follow-up.  We only just recently got onto 6.0.3 and we tend to update quarterly, so as long as the tweak goes in sometime in the next, say, 2 months, I think we're good.  Cheers!

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