I'm having trouble launching RV from Shotgun.

The RV Protocol Handler is a powerful tool for connecting Shotgun to RV—allowing you to drive content to RV from within Shotgun.

With Shotgun+RV 7.0, it's possible to get into a state where RV will launch when called from Shotgun, but no content is loaded. Let's walk through these cases in the hopes of providing some clarity:

  • If you're using Shotgun 7.0 with RV 7.0 to review Cuts or launch the Import Cut App, ensure that the SG Review package is enabled and the Screening Room for RV and Shotgun+RV Integration packages are disabled—then restart RV. Also, check the Site Preferences > Advanced section and check that SG Review for RV is enabled.
  • If you're using Shotgun 7.0 with RV 7.0 and wish to keep using Screening Room for RV, ensure that the SG Review package is disabled and the Screening Room for RV and Shotgun+RV Integration packages are enabled—then restart RV. Also, check the Site Preferences > Advanced section and check that SG Review for RV is disabled.
  • If you're using Shotgun 7.0 with RV 6.3 or earlier, ensure that the Screening Room for RV and Shotgun+RV Integration packages are enabled. If not, do so and restart RV. Also, check the Site Preferences > Advanced section and check that SG Review for RV is disabled.

If the above doesn't help you resolve your issue, check out this advanced Protocol Handler documentation or drop us a line.

Follow

3 Comments

  • 1
    Avatar
    Maxim Doucet

    There is an error for the second point (a copy-paste error or so it seems).

    The correct sentence should be:

    • If you're using Shotgun 7.0 with RV 7.0 and wish to keep using Screening Room for RV, ensure that the SG Review package is disabled and the Screening Room for RV and Shotgun+RV Integration packages are enabled—then restart RV. Also, check the Site Preferences > Advanced section and check that SG Review for RV is disabled.

     

  • 1
    Avatar
    Brandon Foster

    Thanks Maxim, copy has been updated.

  • 0
    Avatar
    Patrick Hearn

    It'd be useful to clarify in this FAQ that you're talking about enabling/disabling packages in RV>Preferences>Packages. Took me a while of searching around the menus in shotgun to work that one out!

Please sign in to leave a comment.