How can I get rid of the Template Project issues with Shotgun Desktop?

What's the issue?

Due to some recent permission changes in Shotgun, users who have been using the Shotgun Desktop in the past have experienced some issues recently. These issues have been documented here.

What was done to fix this?

We recently released an update, core v0.16.8, which introduced a new tank command that allows you to migrate your site configuration in order to remove the dependency from the Template Project.

What version of the Shotgun Desktop do I need?

Before running this command, you need to make sure all your users are running a compatible version of the Shotgun Desktop. If you are unsure version which is being used on a computer, launch the Shotgun Desktop, then click on the user icon at the bottom right and select "About...".

shotgun_versions.png

If you are running "App Version 1.1" or lower, you need to download the latest version of the Shotgun Desktop. You can download it here.

If you are running "App Version 1.1.x", please make sure that you are running "Startup Version 1.2.1" or greater. Generally, launching the Shotgun Desktop should update the startup code automatically, so if you are looking at the About box, it should already show "Startup Version 1.2.1". You can also download the latest version if you'd like.

If you are running "App Version 1.2.x" or greater, nothing needs to be done on the user's machine.

Finally, you need the Shotgun Desktop to be running "Core Version 0.16.8". If this isn't the case, your pipeline administrator probably locked the version of the site configuration and needs to run a "tank core" update to get the 0.16.8 fixes.

I'm ready, what do I need to run?

Once you've made sure all your users pass the version checks above, you can run this command in the shell from your site configuration:

tank migrate_desktop

If you are running this command using login based authentication, make sure you are logged in as a Shotgun user with an Admin-like role that can edit a PipelineConfiguration entity. You are done!

I'm getting "ERROR: The action 'migrate_desktop' could not be found!"

This means that you are running an older version of core that does not support this migration.  You need to either update the version of core by running

tank core

or by running the migration from a more up to date install.

Some people, especially artists, are still getting permission errors, notably CRUD errors!

If some users are getting permissions errors after this, it's highly likely they haven't made sure their Shotgun Desktop matched the prerequisites. Simply ask them to download the latest version of the Shotgun Desktop and to hold the ALT key when launching the Shotgun Desktop the first time. They should be greeted by this splash screen:

Screen_Shot_2015-07-14_at_1.19.20_PM.png

If this still doesn't fix the issue, please contact support at support@shotgunsoftware.com.

Follow

0 Comments

Please sign in to leave a comment.