Over the last few days, we've unfortunately had to deal with a flurry of spam postings to our community forum and we are deeply sorry for the annoyance and inconvenience this may have caused. We initially tried to combat it with some of the additional security settings that Zendesk offers, hoping we could continue to offer an open forum that anyone can join immediately, but to no avail. The spammers are incredibly devoted to their spamming, and very willing to do a lot of manual work to post it.
As a result, we've had to make the forum "closed," so that new users must be approved by us. Anyone can browse and read the forums, but an account is required to post and reply. For existing users, nothing will change and everything will continue to work as it did before. For new users, please email us at firstname.lastname@example.org and we'll activate a login for you. We'll also have a new customized sign-up widget on the site next week to help automate the process of getting started with the community forum.
Thanks so much for your patience with this issue and we look forward to having spam-free discussions with you in the forum!