Your Shotgun subscription now includes the RV Desktop Media Player for free. With RV’s powerful playback and compare tools and Shotgun’s Screening Room for RV, review your local media with all your important project information at your fingertips.
Setup’s a breeze - just head to the Apps menu on your site and select RV Native Media Player, download, and install RV.
Once you launch RV, you’ll be asked for your Shotgun login details. After logging in, we’ll take care of connecting RV to your Shotgun site.
When using Shotgun authentication with RV, you also get access to our Screening Room for RV integration featuring a streamlined Shotgun menu.
With RV, you can also use the Shotgun/RV Submit Tool. Load up your media in RV and submit it to your Shotgun site with a few clicks.
For those working with multiple vendors or clients, we’ve made it easier to connect to other Shotgun sites. From the Shotgun menu, select Shotgun Connection Details to initiate a new Shotgun site connection based on your site URL and login details.
And, finally, for those of you with Shotgun’s Super Awesome Support, RV-SDI is included with your subscription for your screening room review needs.
Common Questions & Troubleshooting
No, but - to take advantage of automatic Shotgun Integration setup - you must be using Shotgun 6.0 or newer, RV 6.0 or newer, and activating RV with your Shotgun login details.
2- Wait...where’s the installer for Windows? After downloading and unzipping, I just see a bunch of files.
We’re in the middle of transitioning our installer tech and it wasn’t ready in time for RV 6. Worry not! It’s very easy to get RV for Windows up and running. First, move all the files in the zip to a directory. (It’s your choice - though many opt for the standard ../Program Files/ path.) Next, launch RV via the ../bin/rv.exe executable. That’s it - you should be up and running. For further customization, you can create a shortcut to rv.exe and add it to your Desktop, Start Menu, or wherever you’d like.
3- I’ve previously used RV with Shotgun Integration and/or Screening Room for RV, do I need to do anything special?
Yes, you should remove any old Screening Room for RV packages from RV to avoid any potential issues. You can do this by heading over to RV’s Preferences > Packages, selecting any old Screening Room for RV packages, and removing them by clicking the Remove Packages button.
Yes, if you have an active license from Tweak Software for RV, you can still use it with RV 6. If you use a license (or license server), you can’t take advantage of the automatic Shotgun Integration setup and configuration. For details on getting set up with Screening Room for RV the via the old, manual method, please check out this doc
From the Apps menu on your Shotgun site.
If you’ve used RV before, it’s possible that you still have an active license somewhere. To switch to Shotgun authentication, click File > License Manager in the RV menu. The RV is Part of Shotgun login screen should appear.
If you’ve activated RV with your Shotgun account, it’s possible that the packages didn’t finish getting enabled. Try restarting RV. If that doesn’t resolve the issue, head into RV’s Preferences > Packages and check that the Shotgun Integration and Screening Room for RV packages are installed and enabled. If not, do so and then restart RV. If the issue persists, drop us a line at firstname.lastname@example.org.
If your Shotgun menu doesn’t look like the image above, and doesn’t include the Screening Room Launch Browser and Launch Submit Tool options:
From RV, go to your RV menu > Preferences > Packages. Ensure that there is only one package each for:
- Screening Room for RV
- Shotgun Integration
Also, ensure that they are both checked for Installed and Loaded.
If you need to adjust, make the update, then close and re-open RV.
If you see a Shotgun and Screening Room in the RV menu:
If you’ve previously used Shotgun Integration or Screening Room for RV, it’s possible that the old integration packages are lingering around. Head over to RV’s Preferences > Packages and check for old Shotgun Integration or Screening Room for RV packages. If present, uninstalled and then fully remove them by clicking the Remove Packages button.
9- On my Shotgun site, I don’t see the Play in RV, Compare in RV, or Play in Screening Room for RV options when I click on a Version or Playlist.
This is controlled by a preference on your Shotgun site. For most clients, it’s already enabled. If it’s not present for you, head over to Site Preferences > Advanced and enable the Enable RV Integration setting.
10- I can see the Play in RV, Compare in RV, and Play in Screening Room for RV options when I click on a Version or Playlist, but I get a protocol handler error from my browser or OS when I click them. What's up with that?
Sounds like you're running into a OS/browser protocol handler issue. These can be a little tricky and annoying to work out, but this Tweak Support doc about protocol handlers has some really handy tips on how to resolve any issues. If that doesn't help iron things out, contact us at email@example.com
This can be caused by having used RV with a license server in the past and it is no longer present. To resolve, either restore the license server or switch over to Shotgun-based activation. To switch to Shotgun-based activation, allow RV to fully load and then go to File > License Manager.
Yes - should you require a py2.6-based build of RV, you’ll find the link to those builds on your Shotgun site via the Apps menu.
Absolutely. With this new release, we've moved that file into the core Mu directory and renamed it shotgun_fields_config_standard.mu. The reason for the new naming is to help out those of you that have previously edited the shotgun_fields_config.mu file - if that file is present, RV 6 should pick it up during launch and bring along any of your customizations. (Note - if you're only using the new Shotgun account-based activation, you should remove the Script Key values at the top of the file. This cuts down on confusion between how you're connecting to Shotgun sites.)
14- How do I make it so my Mac users can launch Versions in RV that have Windows paths, or vise versa?
There is some sample code in the shotgun_fields_config_standard.mu file for just this purpose. See this handy Knowledge Base article for more details.
The Shotgun Integration is checked under “Installed”, but not under “Load”. Therefore it does not get loaded at start up.